Returns and Refund Policy

At Loftdeco.shop, customer satisfaction is very important.

 We provide a 30-day return window for physical planners, meaning you have 30 days from the delivery date to request a return. Digital products follow separate rules because they are delivered instantly.

Customer satisfaction first.
We offer 30 days for physical planners from receipt date. Digital products have separate rules because of instant access.

Return Requirements

Items must be unused, with tags/packaging, and proof of purchase.

How to Return

Email contact@loftdeco.shop for approval, label, and instructions. Unapproved returns won't be accepted.

Damages or Errors

Contact us immediately if defective, damaged, or wrong item—we'll resolve quickly.

Non-Returnable Items

Some items cannot be returned, including but not limited to:

Digital downloads, PDF files, and other electronic products.

Custom or personalized items.

Personal care goods.

Hazardous materials, flammable liquids, or gases (where applicable).

We also do not accept returns for:

Sale items.

Gift cards.

If you are uncertain whether your purchase qualifies for a return, please contact us before sending anything back.

Exchanges

If you wish to exchange an item, the most efficient method is to:

Submit a return request for the original item.

Once the return is approved and processed, place a new order for the item you want instead.

Refunds

After we receive and inspect your returned item, we will let you know whether the refund has been approved.

If approved, your refund will be issued to your original payment method.

Processing times may vary, so please allow extra time for your bank or card issuer to post the refund.

For any questions related to this Returns and Refunds Policy, contact us at:

Email: contact@loftdeco.shop
Phone: +1 207 648 8547