Returns and Refund Policy

At Loftdeco.shop, customer satisfaction is very important. We provide a 30-day return window for physical planners, meaning you have 30 days from the delivery date to request a return. Digital products follow separate rules because they are delivered instantly.

Return Eligibility

To qualify for a return:

  • The item must be in the same condition as when received.

  • It must be unused, unworn, include all original tags, and be returned in its original packaging.

  • A valid receipt or proof of purchase is required.

How to Start a Return

To begin a return, contact us at contact@loftdeco.shop. Once your request is approved, we will:

  • Provide a prepaid return label, if applicable.

  • Send you clear instructions on how and where to send your package.

Items returned without prior approval will not be accepted.

If you have any questions about how returns work, please email contact@loftdeco.shop.

Damages and Issues

Please check your order when it arrives and contact us right away if:

  • The item is damaged or defective, or

  • You receive an incorrect item.

This allows us to review the situation quickly and offer an appropriate solution.

Non-Returnable Items

Some items cannot be returned, including but not limited to:

  • Digital downloads, PDF files, and other electronic products.

  • Custom or personalized items.

  • Personal care goods.

  • Hazardous materials, flammable liquids, or gases (where applicable).

We also do not accept returns for:

  • Sale items.

  • Gift cards.

If you are uncertain whether your purchase qualifies for a return, please contact us before sending anything back.

Exchanges

If you wish to exchange an item, the most efficient method is to:

  • Submit a return request for the original item.

  • Once the return is approved and processed, place a new order for the item you want instead.

Refunds

After we receive and inspect your returned item, we will let you know whether the refund has been approved.

  • If approved, your refund will be issued to your original payment method.

  • Processing times may vary, so please allow extra time for your bank or card issuer to post the refund.

For any questions related to this Returns and Refunds Policy, contact us at:

Email: contact@loftdeco.shop
Phone: +1 207 648 8547